Squarespace Subscription Service Problems! Webmasters check with your customers.

I’ve been seeing emails and tweets flying around that Squarespace’s subscription products have been double charging customers regardless of their purchase date.

In addition, if these early charges fail twice, the customers current subscription is automatically cancelled. This is a terrible problem for all users of Squarespace’s subscription services to deal with. If you are using it please make sure you are communicating with your customers and hopefully Squarespace will fix this horrible bug soon.

Some customers are also reporting that they have been charged overdraft fees as a result of the unexpected subscription charges. Squarespace as of this post has not made a statement on whether or not they will make their customers whole as a result of their sloppy mistake.

Comments are closed.